Please note, all sales are final. At Virtu Gem we value transparency, honesty and communication. We are always available for questions to help clarify and allow our customers to buy with confidence. We strive for every Virtu Gem purchase to meet our customers expectations and arrive safely. However, there are no guarantees. Our customers and miners are both top priority for us! A percentage of your purchase goes directly to support humanitarian aide to mining communities. For this reason, we have a no money back policy. If you were to receive a damaged product we will replace it at no additional cost. Please keep in mind an identical replacement may not be available, but we will do our very best to get as close as possible.